Reference

Privacy Policy For Your Data

This privacy policy covers the account data, wallet activity and support chats that sit behind your p2b account.

Account DataCookie SignalsWallet RecordsSupport Chats
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p2b Privacy Policy For Your Data
CONTACT PATHS

Ways To Reach Our Team

If you want to reach us about a privacy request, use the route that matches your account.

Email us Write from the email linked to your account and tell us what you want changed, corrected or deleted. We use that address to match the request, confirm identity and reply with the next step.
In-account message Send a message from inside your account when you need a privacy check. That route keeps the request attached to the right profile and lets us review recent actions without exposing your data to a third party.
Request form Use the form if you want a structured path for access, correction or deletion where local law allows. We may ask for supporting details before we make any change to records that affect access or wallet history.
DATA PRACTICES

How We Handle Your Data

We store account, device and transaction records with restricted access, and we use cookie settings to keep sign-in and session data consistent.

Data collection

We collect the details you enter, login records, device data and transaction logs so the account can run, payments can be matched and support can check a change request without asking you to repeat the same details.

Cookies

Cookies help us remember session settings, language and security checks. You can clear them in your browser, but some parts of the account may ask you to sign in again after that.

Account security

We use password checks, session controls and extra confirmation when a change looks unusual. If your device changes or a login looks new, we may ask for another check before the request moves ahead.

Retention

We keep records only for as long as needed for account handling, dispute checks, audit duties and local law. After that, we remove or anonymise them where the law and our systems allow.

Access and correction

Where local law permits, you can ask to see the data we hold about you or correct a detail that is not current. We may need identity checks before we release or change a record.

Change requests

If you want a privacy change, send the request from the contact route tied to your account. We will review it, confirm what can be done and explain any record we must keep for legal duties.

Privacy Questions You May Ask

These answers explain what we keep, why we keep it and how you can ask us to change it. If access, correction or deletion is allowed where you use the service, we will still confirm identity first so the request stays linked to the right account. When a record must stay for legal duties, we keep only what is needed and do not use it for unrelated action.

We keep the account details you give us, device logs, cookie signals, wallet entries and support messages. That lets us run the account, fix issues and meet legal duties without asking you twice for the same record.

Wallet records help us match deposits and withdrawals, check for errors and settle disputes. They also support audit and tax duties where local law requires us to retain a trace.

Yes, where local law permits. We may ask you to confirm identity first, then we can correct a detail or remove a record that does not need to stay for legal duties.

Yes. Cookies help keep sessions, language and security checks in place. If you clear them, some parts of the account may ask you to sign in again. That is normal and keeps the next session tied to your device.

Use the contact route linked to your account and say what you want changed. We may ask for a matching email, phone number or recent action before we make any record change.

We may use service providers for hosting, security and message delivery, but they only see the data needed for that task. We keep contract limits in place so they do not use it for unrelated work.

Yes. It depends on local law and is available where local law permits. If a request is not allowed in your location, we will explain the part we can keep or change.

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