Reference

Legal terms for your account

p2b sets out legal terms for account access, privacy, cookies and wallet checks in one place, so you know what applies before you open an account.

India access rulesPrivacy rightsCookie choicesWallet record terms

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How our India legal terms apply

p2b Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal terms explain how account opening, age and identity checks, wallet activity, promotions, game access and dispute handling work for India. They apply when you create an account, use the lobby, make UPI, Paytm or PhonePe transactions, request a withdrawal or contact our team about

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your records. Access and eligibility depend on local law and are available where local law permits; if your location or documents do not meet the required checks, we may restrict access or ask for more verification. We also set out how updates are made: material changes
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are posted on this page, and continued use after an update means the newer wording applies. If any part of the terms conflicts with mandatory local law, that law controls the outcome for that specific point.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Where to raise legal requests

Legal requests need clear routing, so we separate account access, wallet records and privacy changes instead of mixing them into game chat.

Account terms desk Ask us about account clauses, eligibility wording, location checks or locked access. We compare your query with the current terms and tell you what document or action is needed before the file moves ahead.

Wallet record help For UPI, Paytm, PhonePe or Google Pay questions, share the transaction reference and registered mobile number. We check the wallet record against our terms before explaining whether a correction, hold or withdrawal check applies.

Privacy change request Use this route when you want to correct profile details, request a data copy or ask how long records remain. We confirm control of the account before changing or sending anything.

DATA HANDLING

How we handle legal data

We treat legal data as account material, not casual chat. Identity documents, UPI references, Paytm receipts, PhonePe transaction IDs, cookie choices and support transcripts are kept under access controls and used only…

Identity checks

We request identity proof when the terms require it for access, withdrawal checks or legal requests. Documents are matched to the account record, and unnecessary copies are not kept longer than the stated purpose needs.

Cookie choices

Cookie choices help us record sessions, device security and language settings. You can change browser controls at any time, but some legal records remain where they are needed for disputes or fraud checks.

Account security

Login alerts, password resets and device checks are part of our account terms. If unusual activity appears, we may pause access while we confirm control with your mobile number or registered email.

Record retention

Retention depends on legal duties, wallet history, unresolved disputes and account status. When a record no longer has a stated reason, we remove or anonymise it according to our privacy notice and internal schedule.

Change requests

If your name, phone number or address is wrong, send the correction request with proof. We update the account record after checks and keep a log showing when the legal change was made.

Lawful access

Court orders, regulator letters or formal legal demands go through a separate check before any response. We share only the account details required by the valid request and record the release internally.

Legal questions before you join

Before you open your account, it helps to know how the legal wording affects access, records and support. These answers cover the requests we receive most often from India: identity checks, wallet references, privacy rights, term updates and dispute routing. If your issue is specific, contact support with your registered details so we can check the account file.

The account terms, privacy notice, cookie wording and promotion clauses apply together. Access and eligibility depend on local law and are available where local law permits, so location checks may affect what you can use.

We may ask for a government ID, registered mobile confirmation or wallet reference when a clause requires it. The check is used to match you with the account, not to create a public profile.

Yes. Send a privacy request through support with your registered mobile number and any account ID you have. We confirm control first, then prepare the records we can share under applicable law.

They are used to confirm transactions, resolve disputes, trace withdrawals and meet record duties. We do not publish wallet references, and support will ask for proof before changing any payment-related account record.

Yes, if the change is supported by proof and does not conflict with legal duties. Some records, such as completed transaction logs, may be kept unchanged while a correction entry is added.

We post the updated wording on this page and may show an account message for material changes. Continued use after an update means the revised terms apply from the stated date.

Start with support, and we route the matter to the team that handles legal files. If a law or court process requires another route, we will explain the next contact step.

Legal terms for your account

Where to raise legal requests

How we handle legal data

Identity checks

Cookie choices

Account security

Record retention

Change requests

Lawful access

Legal questions before you join

01 What legal terms apply when I open an account?

02 How do you check my identity?

03 Can I ask for a copy of my data?

04 How are UPI, Paytm and PhonePe records used?

05 Can I change incorrect account details?

06 What happens when the terms change?

07 Who handles a legal dispute?

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